4A AUTO A/C & REPAIR

Privacy Policy

Last updated: October 8, 2026

This policy explains how 4A Auto, LLC, doing business as 4A Auto A/C & Repair (“4A Auto”), handles information collected through this website.

Information collected

The initial inquiry collects a name, selected reply method, the phone number or email needed for that method, city or ZIP, topic and question. Basic vehicle information is optional. The detailed guided request collects first and last name, mobile number and email for scheduling review. A complete service request may also collect vehicle year, make, model, mileage, VIN or license plate, concern, prior service or evaluation information, recharge information when relevant, service address, property type, location-permission status, electrical-outlet and work-surface information, availability, notes and the parts-policy acknowledgment. Customers may choose to provide certain onboarding details later. Promotional signup is separate and collects only the contact information needed for each channel selected.

The short vehicle-and-location form collects first and last name, phone, email, vehicle description, VIN or license plate with state, exact service address and permission confirmation. An optional map-pin link and parking or access notes help us locate the vehicle. This form does not request live location tracking or save information until you submit it.

Unfinished-request recovery

4A does not silently save typed contact information. If a customer affirmatively selects the save option, the site stores limited contact information, the selected inquiry topic, reply choices, the consent record and the fact that the request is incomplete so 4A may follow up about that inquiry. Unfinished records are scheduled for deletion after 14 days unless the customer submits the request or the information becomes part of another legitimate service record. Continuing without the save option does not create an unfinished-request record.

Information not requested

Do not submit Social Security numbers, driver's-license images, banking credentials, payment-card details or financing application information through the service-request form. Payment or financing details should be entered only into the applicable secure provider selected for that transaction.

Why information is collected

4A uses service-request information to evaluate the concern, confirm vehicle specifications and parts application, look up available vehicle service-history information, prepare service records and invoices, confirm the service area and whether on-site work is appropriate, communicate through selected channels, schedule and perform authorized work, administer warranties, prevent abuse, and maintain business records. Service-history availability varies and is not a substitute for 4A's evaluation. Submitting the form does not confirm an appointment or authorize repairs.

Service communications

Customers select text, phone and/or email for communications about their service request. Selected channels may be used for follow-up questions, estimates or service information, scheduling and authorized work. Service choices are recorded separately from marketing choices.

Mobile messaging and opt-in data

4A does not sell or share mobile numbers, text-message opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes. Communications providers may process that information only to deliver the service communications a customer requests.

Optional marketing

Promotional text and promotional email signup is on a separate page, uses separate unchecked controls and is not required to obtain service. The website records the selected channel, preference timestamp, consent-language version and source path. Promotional text terms are separate from service texting. See the Promotional SMS Terms.

Service providers and disclosures

Information may be processed by categories of providers that support website hosting and data storage, communications, vehicle information and available service-history lookup, scheduling, invoicing, payment processing, financing when separately selected, accounting, security and professional advice. Information may also be disclosed when required by law or reasonably necessary for safety, fraud prevention or legal claims.

Storage, retention and security

Website submissions are currently stored in the site's hosted database and are not automatically sent to Dialpad. Authorized owners can review them through a sign-in-protected dashboard. Expired unfinished-request records are removed automatically when the site runs its cleanup process, while submitted inquiries and service records are retained for service and business-record purposes. Some records may need to be retained for accounting, warranty, legal, fraud-prevention or other legitimate purposes. No website or storage method can guarantee absolute security.

Analytics and browser technologies

Limited, cookie-free first-party analytics record the visited page, time, use of website links and non-identifying request-flow milestones such as starting, selecting a path, completing a section or submitting. These analytics events do not contain names, contact details, addresses, vehicle identifiers, question text or form contents and are not linked to customer records. The current site does not use advertising pixels, remarketing, session recording, fingerprinting or third-party analytics. See the Cookie & Analytics Policy.

Optional map and video

The coverage map loads OpenStreetMap tiles and Leaflet resources only when selected. The featured video loads YouTube only when selected. These external services receive technical request information, such as IP address and browser information, under their own privacy practices. The coverage map does not send your entered service address or other form contents to a map provider.

Customer choices and requests

Customers may request correction of contact information, change service communication preferences, withdraw marketing permission or make an applicable privacy or deletion request by contacting 4A. A deletion request may not apply to records reasonably needed for accounting, warranties, legal obligations, fraud prevention or legal claims.

Children

This website is intended for adults seeking automotive service and is not directed to children under 13.

Contact

Privacy and communication requests may be sent to 4A-Auto@pm.me or 470-641-3067.